Group Project Q70 Assessment and Improvements Study

This project examined passenger transit on board the Q70 Limited bus route serving LaGuardia airport (LGA). LGA is one of the nation's premier domestic airports and is operated by the Port Authority of New York and New Jersey. It's located in northern Queens, about eight miles from Midtown Manhattan. The Q70 Limited is a new public Metropolitan Transportation Authority (MTA) bus route that runs through Queens and directly serves the airport.

The AAP NYC urban planning workshop partnered with NYCEDC, MTA Bus Company, and the Port Authority to study the Q70 Limited and recommend improvements in the following areas:

• Information/Wayfinding
• Branding/Marketing
• Rider Experience
• Atmosphere
• Queuing

Information was obtained from visiting stations multiple times, interviewing key stakeholders, and surveying nearly 300 riders — in addition to researching best practices from other cities. Research findings were used to devise a list of recommendations. The final deliverable was a presentation and report to NYCEDC, which included data analysis, survey results, best practices research, and recommendations for interventions.

To request a copy of the full report, contact the Department of City and Regional Planning.