Computer Support and Services

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Desktop and Laptop Support

AAP IT Solutions provides limited support for a variety of hardware and software issues, including free limited support for students, faculty, and staff. Please note that the computer's owner is responsible for the cost of parts. Before visiting the IT counter, please email us so that we may support you virtually.

Services Provided Include:

  • Troubleshoot and fix Windows/Mac OS problems
  • Troubleshoot and repair laptop, desktop, and limited phones/tablets
  • Custom PC consulting/building

Connect with IT Staff (during the COVID-19 pandemic)

Please email the IT team first. If we cannot assist you virtually, we will ask you to visit us at the IT counter in Sibley Hall Room 261. IT staff is on duty Monday–Friday, 8 a.m.–4:30 p.m. Additional support is available for students, on-site until midnight and on the weekends.

Virtual Consultations

Book an appointment with Jen Gioffre Todd for one-on-one assistance with:

  • Photographic equipment and projects, or documentation.
  • Adobe Photoshop, Lightroom, Illustrator, and InDesign.
  • IT Print Center file preparation and uploads.

Print Center

The AAP It Print Center supports the large format plotting needs of the AAP community. Our printers included the general plotters: HPs and OCEs, and the archival Epson printers from the ADMS.

Submit your files for printing on the submission page, link below. A staff person or student monitor will queue up your plot and send it to the plotter. They will then retrieve the plot and put it in a cubby for you to pick up in Sibley Hall Room 261.
You will receive emails when your plot is received, when queued for printing, and which cubby to retrieve it from when finished.
Please do not approach the plotters at any time during this process. You will be penalized if you are found removing your plot from the plotter and not your cubby.

Print Center Hours

  • Monday - Friday 8 a.m - Midnight
  • Saturday - Sunday 10 a.m. - Midnight

There are no after-hours printing.

Laser Printing

There are standard black and white and color laser printers throughout AAP buildings. To print to these printers, follow the instructions below to sign up for and add net print to your personal computer.

Color Printing Prices:

  • 8-1/2" x 11" = $.25 per sheet (non-duplex printer)
  • 11" x 17" = $.25 per sheet (non-duplex printer)

Black and White Printing Prices:

  • 8-1/2" x 11" = $.09 per sheet (duplex not included)
  • 11" x 17" = $.09 per sheet (duplex not included)s`

Scanning

There is a 36" sheetfed scanner (Oce) in the plotter area off of Milstein Hall (please get approval from the AAP IT Solutions counter before scanning).

Cornell Apps on Demand

AAP students will receive an email invitation from aap-it to self enroll in a canvas course titled "AAP Software Access." Once enrolled, they will have access to stream most of the software typically found in the college labs through their web browser.

You can self enroll in this course here.

Documentation

AAP has dedicated B56 East Sibley Hall as a documentation space that can be reserved for up to two hours. The space can be booked at the AAP Equipment Cage (Sibley Hall Room 261). The documentation room is equipped with ceiling lighting and two seamless setups, each with gray, white, and black backdrops.

AAP IT has created a cell phone documentation guide to get you started for those who document work off-campus. If you need further support, please contact Jennifer Gioffre Todd (jmg393).

Rendering

AAP has five custom-built render/software streaming towers. Each of these remote instances is equipped with 56 cores, 128GB of RAM, 64bit Windows, Rhino 6, and Vray 5. Please follow these instructions to connect (login with Cornell netid to see the pdf).

Equipment Loans

Multimedia production and presentation equipment are available for coursework support and exhibition-related purposes of AAP students currently enrolled in classes (this includes summer classes). Equipment inventory includes cameras, camcorders, tripods, light kits, black and white backdrops, data projectors, laptops, digital audio recorders, speakers, microphones, and more.

Full equipment list here (Cornell login). 

Lending Procedures and Policies

Zoom Meetings and Recordings

For Faculty

Zoom Meeting Creation

If you utilize canvas to schedule zoom meetings, your students need only to log into Canvas and join your class meeting. No links will need to be emailed. By enabling cloud recording, your students should see the recording on canvas automatically.

If you only use Zoom, you can access and share your recordings. All cloud recordings are AUTOMATICALLY transferred to Cornell VOD and can also be shared from there. Cornell VOD will also transcribe your videos. 

  • Instructions for sharing zoom videos outside of Canvas start at 3:30 in this video.

Classroom Zoom Access

It's easiest if you create your own zoom meetings with the instructions above, Zoom meeting creation. 

Joining Zoom meetings from the classroom machine:

  • DO NOT log out of the zoom account or attempt to log into your own zoom account in the zoom app.
  • For canvas users: log in to your course page and simply join your meeting.
  • For non-canvas users: go to cornell.zoom.us, then meetings, and select today's class meeting.

Sharing Presentations in zoom classrooms:

  • From your personal laptop, you can join the meeting already running on the classroom machine and share your personal laptop screen/presentation. It will show up on the projection screen/tv as well as your remote student's screen.
  • Or, you can bring a USB to class and run your presentation from the classroom machine by sharing that screen. 
  • Make sure to not join the zoom audio when connecting from your laptop, only use the zoom audio from the classroom setup.

For Students

Access to Zoom Recordings

If you access your scheduled class meeting via Canvas and your faculty member has enabled cloud recording, you should be able to see the recording in canvas automatically in the recording tab of the Zoom module inside Canvas. 

If your faculty member shares a zoom link (not through Canvas) you will need to be logged in to zoom with the instructions below.

Unable to see class recordings?

The problem is that you are logged into zoom.us and NOT cornell.zoom.us.

How to fix:

  1. Go to zoom.us and logout of your account (profile icon upper right).
  2. Go to cornell.zoom.us and login with your Cornell credentials (it will show you the standard Cornell login, if it doesn't, close the browser, reboot. If it still doesn't, go to cornell.zoom.us in incognito mode.
  3. Once logged in, in another tab, paste and visit the shared zoom recording link. 

Sometimes when you click on your class recording in Canvas, it will take you to the zoom.us login page. NOT GOOD!!! If it takes you there (the BLUE site) and logs you in, go to the upper right corner to your profile icon and log out. Then in the same tab, go to cornell.zoom.us and log in (the RED site). Then, go back to Canvas and click on the recording again. It will let you in.

Classroom Audio Setups

Sibley Hall rooms 101, 157, and Tjaden Hall Room 101 have Rally mics. This allows group discussion by the entire in-person class with those online.

Sibley Room 208 has a dual-mic system that does a decent job of picking up that small classroom.

All other teaching spaces have an area mic that picks up the faculty member only!

Digital Classrooms

For the 2020–21 school year, digital classrooms' software will be accessed through Cornell Apps on Demand.

During non-COVID times the lab info can be found below.

Digital Classroom Details

Student Laptop Recommendations

For the 2020–21 academic year, AAP strongly recommends that all students have a personal laptop computer powerful enough to support the demanding video and computational requirements necessary for coursework, as well as adequate storage to accommodate new software releases.

Recommended Specifications

Tutorials

These pages are undergoing updating and contain some old data. We will remove this warning when they are updated. 

AAP IT Solution Tutorials

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