Group Project Q70 Assessment & Improvements Study

  • Akshali Gandhi, M.R.P. 2015
    Max Miller, M.R.P. 2015
    Chen Sun, M.L.A. 2015
  • Class CRP 5072 Land Use, Environmental Planning, and Urban Design Workshop
  • Instructor Executive Director of AAP NYC Robert Balder

This project examined passenger transit on board the Q70 Limited bus route serving LaGuardia airport (LGA). LGA is one of the nation's premiere domestic airports and is operated by the Port Authority of New York and New Jersey. It's located in northern Queens, about eight miles from Midtown Manhattan. The Q70 Limited is a new public Metropolitan Transportation Authority (MTA) bus route that runs through Queens and directly serves the airport.

The AAP NYC urban planning workshop partnered with NYCEDC, MTA Bus Company, and the Port Authority to study the Q70 Limited and recommend improvements in following areas:

  • Information/Wayfinding 
  • Branding/Marketing
  • Rider Experience
  • Atmosphere
  • Queuin

 

Information was obtained from visiting stations multiple times, interviewing key stakeholders, and surveying nearly 300 riders — in addition to researching best practices from other cities. Research findings were used to devise a list of recommendations. The final deliverable was a presentation and report to NYCEDC, which included data analysis, survey results, best practices research, and recommendations for interventions.

 

Q70 Workshop Report (PDF)